Frequently Asked Questions
Everything you need to know about shopping with Nepenthes America
What is your standard shipping policy for domestic orders?
We offer standard shipping via UPS and FedEx. Most domestic orders are processed within 2-3 business days and delivered within 5-7 business days of shipment.
Do you offer international shipping?
Yes, we ship to select international destinations. Please note that customers are responsible for all customs duties, taxes, and brokerage fees incurred at the time of delivery.
What is your return and exchange policy?
Items in original, unworn condition with all tags attached may be returned within 14 days of delivery for a refund or exchange. Sale items and limited collaborations are final sale.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier’s website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are items restocked once they are sold out?
Due to the seasonal and exclusive nature of our collections, many items are produced in limited quantities and are not restocked. We recommend signing up for our newsletter for updates on new arrivals.